ORDERING
Can I place an order by phone?
While we are happy to talk to you and answer any questions you may have…we are strictly an online store, this helps us keep our overhead down so we can bring you the best possible prices. As such, all credit cards are processed through our website, so we would ask that you place your order through our secure shopping cart. This also helps to maintain maximum security for your identity and credit card information.
What are my payment options?
We accept Visa, Mastercard, Discover and Amex.
How long will it take to get my order?
Assuming we have your item in stock, we will process your order in 24-48 hrs, Monday – Friday during business hours. Most orders are shipped within 1-2 days of order processing. We have a strong demand for our products, as such, on occasion we may come to be out of stock on an item. In that instance we are generally able to replenish our inventory within 1-3 weeks. We will of course advise you via email if this should occur with your order.
Will I be charged sales tax?
Sales tax of 7.25% will only be assessed if you live in the state of Illinois.
Do you have wholesale pricing for large quantity orders?
We do offer wholesale pricing on large volume orders for establishments such as hotels, spas, country clubs, etc. Please contact us at customerservice@greenearthbamboo.com to inquire about pricing.
How do I change or cancel my order?
If for some reason, after ordering you decide that you want to change or cancel your order…please have your email order confirmation at hand and call our customer care number (630) 445-8045 during our regular business hours: m-f 10am to 5pm (CST) Central Standard Time.
Do you send me an email confirmation after I order?
After you complete your shopping cart checkout you will receive an email confirmation with the details of your order. Once your order is shipped you will receive an email from us in which we will provide you a tracking number for your order. Nowadays you can enter your UPS tracking number directly into the Google search box and you will get the link to the UPS page that has your tracking number information.
How do I check the status of my order?
After you place your order with us, it will go through our processing department. Once your items are pulled and packaged, a tracking number will be assigned. You will then receive an email from us containing that tracking number. You can simply type that number in the Google search bar, and it will take you to the UPS page that has the information on your package.
If at the time of your purchase, you opted to register with us, then you can check your order status by clicking on the 'My Account' tab at the top of of every page.
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SHIPPING
When will my order ship out?
Your order will usually ship within 2 days of processing.
Do you ship outside of the U.S.?
If you live outside of the U.S., we apologize but in an effort to streamline our shipping department and provide our U.S. customers with the most efficient order processing, we have decided to ship within the U.S. only.
Do you ship to P.O. boxes?
We apologize for any inconvenience, but UPS does not ship to a p.o. box.
How are the shipping charges calculated?
Shipping is calculated during checkout and is based on the size and weight of the box along with the destination.
I want my item now. What are the shipping options?
We do offer next day and second day air shipping. So, if you have to have it now, you may utilize these options. Please be advised though, the additional shipping charges can be significant and the difference in time that it takes for you to receive your order may be just a few days.
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PRIVACY & SECURITY
Why is it safe for me to order on your site?
All the information you provide, including your credit card information, is secured using (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. We implement any and all safety measures available to provide you a very secure environment for your purchase. We take this very seriously and would ask that you not stress about this, as we have gone to great lengths to insure your privacy and security.
What do you do with my contact info.?
We request your email so that we may send you confirmation on your order. We also ask for your phone number as a secondary means of communication in case we need to update you or respond to any questions or concerns you may have. Also, we want you to know that we hate spam as much as you do and we would never give out your contact information to anybody, for anything. We value your patronage as a customer of ours and we would never do anything to jeopardize that relationship. This is something that we take very seriously.
Privacy Policy:
We want you to know that we hate spam as much as you do and we would never give out your contact information to anybody, for anything. We value your patronage as a customer of ours and we would never do anything to jeopardize that relationship. This is something that we take very seriously. We would ask that you relax and enjoy your shopping experience with us and just know that we value you as a customer and are doing everything we can to make your experience as secure and enjoyable as possible.
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RETURNS & EXCHANGES - OUR 30-DAY GUARANTEE TO YOU
What is your return and exchange policy?
We at Green Earth Bamboo pride ourselves on bringing you the highest quality products at affordable prices. We are so certain you will love our bamboo products, you may return or exchange items unconditionally within 30 days of original purchase. Please be aware that opened (plastic seal broken), non-defective bedding is not returnable.
The only expense to you is the shipping cost, unless of course an item is damaged, then we will replace it and pay for your shipping as well.
We would ask that you inspect your order when you receive it and verify that you have received everything and that it meets your expectations. Should an item arrive damaged or you would like to return or exchange a product for any reason, please contact our customer service center at 630-445-8045 or email us directly at customerservice@greenearthbamboo.com.
You will receive a return slip via email to enclose in your package when shipping it back to us. We would encourage you to ship items using a traceable method to ensure we receive your package so we may credit your account or send you the product you wish to exchange.
In the end, our goal is for 100% of our customers to be happy with their purchase and to have an enjoyable shopping experience. So, if you do have any problems or concerns with your purchase…please contact us via email or phone and we will do our best to make it right.
We encourage our customers to leave product reviews so that other consumers have the benefit of learning about our products.
How long will it take me to receive my refund?
After we receive a returned item and it goes through our brief inspection process, we will send you an email detailing your credit total. We will then issue a credit within 5-7 business days. Please allow a few days for your financial institution to reflect this credit to your account.
What if I receive my order and the items are damaged?
If your item is damaged upon receipt, please follow the return policy above and we will take care of it.
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GIFT CERTIFICATES
How can I get a gift certificate to your website?
Online Gift Certificates are available in printable, electronic format or by mail. You have the option to have your gift certificate emailed directly to the gift recipient or we can print it out and mail it to you. Your friend or loved one is sure to appreciate such a thoughtful gift for both themselves and the environment.
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ADDITIONAL Q & A
How can I contact you?
The best way to contact us is via email: customerservice@greenearthbamboo.com. If you have an urgent matter, you may reach us by phone: 630-445-8045.
Do you have any product reviews from other customers?
Yes, you may read and write product reviews on our product pages. It’s very important to us that people are well informed by other consumers purchasing our products, which is why we have added the customer review feature to our site.
Do you have a printed catalog?
In order to bring you the highest quality products at affordable prices, we have taken measures to keep our overhead down. That is why we do not have a brick and mortar location and we do not print catalogs. However, all of our products are available on our website and we hope that our photos and descriptions will provide you with the necessary information for you to make an informed buying decision. We have even added a customer review feature to all of our products as an added benefit to our customers.
I am a distributor / manufacturer. How do I submit my product for consideration?
We are happy to talk with any manufacturers/distributors that feel they have a high quality product that is in line with our current inventory of items. You may contact us via email: customerservice@greenearthbamboo.com or by phone: 630-445-8045.
Why should I buy bamboo products?
Please visit our Bamboo Facts and information section.
Why should I buy bamboo products from you?
We built Green Earth Bamboo with you, the customer, in mind. We are a family owned business and we are all avid internet shoppers. That being said, we asked ourselves, what is important to us when we are shopping online? We all agreed that the key ingredients were the following: High quality product, a fair price, user friendly website, good customer service, and of course our 100% guarantee policy. So, these are the qualities that we strive to maintain at Green Earth Bamboo. If you have any comments about what you like or don’t like about our website, we would love to hear from you. If there is something we should change or an item that you would like to see on our site, again, please let us know. We take constructive criticism well, in fact we value it because it helps us give our customers the best possible shopping experience.
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