OUR 365 DAY GUARANTEE TO YOU

What is your return and exchange policy?
We at Green Earth Bamboo pride ourselves on bringing you the highest quality products at affordable prices. We are so certain you will love our bamboo products that we offer a 100% guarantee return policy. To the best of our knowledge, no other bamboo store offers such an incredible guarantee!

Though we realize we cannot resell many of these items, we are willing to take that risk and eat the cost because it is so important to us that you, our customer, are 100% happy with your new bamboo products.

The only expense to you is the shipping cost, unless of course an item is damaged, then we will replace it and pay for your shipping as well.

We would ask that you inspect your order when you receive it and verify that you have received everything and that it meets your expectations. Should you have an issue with one of the products and you would like to return or exchange it for any reason, please contact our customer service center at 815-577-2428 or email us directly at customerservice@greenearthbamboo.com.

You will receive a return slip via email to enclose in your package when shipping it back to us. We would encourage you to ship items using a traceable method to ensure we receive your package so we may credit your account or send you the product you wish to exchange.

In the end, our goal is for 100% of our customers to be happy with their purchase and to have an enjoyable shopping experience. So, if you do have any problems or concerns with your purchase…please contact us via email or phone and we will do our best to make it right.

We encourage our customers to leave product reviews so that other consumers have the benefit of learning about our products.

How long will it take me to receive my refund?
After we receive a returned item and it goes through our brief inspection process, we will send you an email detailing your credit total. We will then issue a credit within 3-5 business days. Please allow a few days for your financial institution to reflect this credit to your account.

What if I receive my order and the items are damaged?
If your item is damaged upon receipt, please follow the return policy above and we will take care of it.